Just when the Samsung scandal was wearing off and we were surprised by Apple reports of devices catching fire, the Korean manufacturer brought our attention back to it. After Samsung recalled all Galaxy Note 7 phones, new reports of S7 Edge burning up surfaced #mobilemagic
The most recent of them comes from PhoneArena from an anonymous source who is an employee of a big U.S. carrier. He said that a customer complained two weeks ago that his S7 Edge, a replacement to the Note 7, burst into flames while he was charging it overnight. Yes, he was using an OEM charger.
A month prior to this, other smartphone user sued the company when his phone caught fire in his pocket and left him with second and third-degree burns. Previously, a mother from Philippines was reporting that her daughter watched the S7 Edge catch fire while she was using it.
Three reports aren’t much, but they don’t look good. Although several months passed since the launch of the device with no reported incidents, this doesn’t help the company’s image. This might be the beginning of a widespread fear to buy Samsung devices and watch them go to dust and even hurt you in the process. It will be hard to rebuilt customers’ trust in time for a successful future launch.