Just when the Samsung scandal was wearing off and we were surprised by Apple reports of devices catching fire, the Korean manufacturer brought our attention back to it. After Samsung recalled all Galaxy Note 7 phones, new reports of S7 Edge burning up surfaced #mobilemagic
The most recent of them comes from PhoneArena from an anonymous source who is an employee of a big U.S. carrier. He said that a customer complained two weeks ago that his S7 Edge, a replacement to the Note 7, burst into flames while he was charging it overnight. Yes, he was using an OEM charger.
A month prior to this, other smartphone user sued the company when his phone caught fire in his pocket and left him with second and third-degree burns. Previously, a mother from Philippines was reporting that her daughter watched the S7 Edge catch fire while she was using it.
Three reports aren’t much, but they don’t look good. Although several months passed since the launch of the device with no reported incidents, this doesn’t help the company’s image. This might be the beginning of a widespread fear to buy Samsung devices and watch them go to dust and even hurt you in the process. It will be hard to rebuilt customers’ trust in time for a successful future launch.
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Elisha
November 2, 2016 at 4:06 pm
I live in Canada and my S7 Edge caught fire two weeks ago. It wasn’t charging, it was sitting in the console of my car as I drove home from work. I heard hissing and saw smoke coming from my phone. I grabbed it and threw it out the window, pulled over and covered the phone with snow. I always used the OEM cable and charger. Samsung finally settled with me last Friday. Three months ago I had an issue with the phone where the fast charging wasn’t working. I took it to my carrier and they sent it off for repairs under warranty. All they did was reinstall the software and it worked fine until it caught fire two weeks ago. I only had the phone for maybe three or four months.