After some complaints issuing charging problems for iPhone XS, XS Max, and XR smart battery cases, Apple came up with a solution – a new replacement program for those affected.
If your Smart Battery Case is not functioning properly, the company or an authorized provider will replace it for free.
In order to benefit from the program, all you need to do is reach an Apple store or the authorized provider where the case will be inspected and you will receive a new one. The cases manufactured between January 2019 and October 2019 are eligible for replacement and affected cases will be disposed of in an environmentally friendly way.
Considering the case is a bit expensive ($129), it might be worth taking it to a test. However, keep in mind the company said that no other iPhone Smart Battery Cases are a part of the program, besides iPhone XS, XS Max, and XR.