After repeated outages and users being mad, Instagram is coming up with a solution to moderate crises when the platform might go out of service. Briefly, Instagram is testing a new in-app feature that would notify users of service outages ahead of time, to minimize ‘the damage’.
How will users know a new outage is on the way? According to Instagram, an alert will arrive as a notification in the Activity Feed; that will be the case if only the app’s systems will experience a serious MIA.
“Through conversations with our community and extensive research, we know how confusing it can be when temporary issues happen on Instagram. When they impact engagement or distribution, we also know that it can lead people to think that the problems are unique to them, based on what they post. That lack of clarity can be frustrating, which is why we want it to be easier to understand what’s going on, directly from us. We’re testing a new feature that will notify you in your Activity Feed when we experience an outage or technical issue, and when it is resolved, ” the company announced.
This test will operate in the US for the following few months, and it remains to be seen if it’s something the company will decide to roll out more widely.