Phones

Owners of Faulty Pixel Phones Will Get Up to $500 in Return

pixel-3-xl-video-leak

After owners of the original Google Pixel said Google knowingly sold devices with defective microphones, the company agreed to settle a class action lawsuit.

Therefore, Google could pay a total settlement of $7.25 million, with up to $500 to each Pixel owner. The devices covered by the lawsuit are Pixel and Pixel XL manufactured before January 4th, 2017.

Way back in March 2017, there was a hint that something was wrong with the phones when the company said that a small percentage (1 %) of Pixel phones had a “hairline crack in the solder connection on the audio codec.” Apparently, this caused troubleshooting with the phone’s voice assistant functionality.

Even though the company said they needed to take “additional steps to reinforce the connection,” the problem became bigger in less than a year. Now, users are really angry especially since the company continued to sell the devices despite their faults.

The wronged users are going to be divided into four categories, depending on the compensation they will receive. Anyone who returned a Pixel with a defective microphone only to receive another damaged device will be rewarded with the highest payout, $500.

Meanwhile, the owners who just had a single faulty phone will receive up to $350, while the ones who had to pay an insurance deductible could receive its value repaid.

Unfortunately, it isn’t the only lawsuit that the company has agreed to settle this year. Back in April, Google agreed to settle a lawsuit for the Nexus 6P devices and their boot looping issue bug.

In that case, the company along with the manufacturer Huawei decided on a $9.75 million settlement, which will get final ruling after October 10th.

In regards with the defective microphone case, users are able to receive updates by filling out a form with the law firm that is handling the case, and they can expect a hearing on June 5th.

Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

This site uses Akismet to reduce spam. Learn how your comment data is processed.

To Top