Tesla got slammed by the Better Business Bureau for failing to resolve customer complaints.
The BBB gave Tesla an “F” after 65 official complaints were filed, but Tesla managed to satisfactorily resolve just 23 of them.
Even worse, of the remaining complaints, Tesla responded to ten of them without offering any adequate solution and, in 15 cases, the company said nothing at all.
Tesla customers have complained for everything, ranging from defective floor mats to warranty issues. It’s no wonder perhaps that the company just voluntarily recalled 123,000 Model S cars.
“They’re a fine company, they make fine products. We just don’t want companies to ignore consumers,” said Steve McFarland, the Chief Executive of the BB in the Silicon Valley and Los Angeles.
However, Tesla’s not taking the BBB failing grade to heart, saying that they have the “highest customer satisfaction ratings in the entire auto industry, and it’s not even close.”
All things considered, the truth might fall somewhere in the middle. A lot of reputable tech companies, Google included, have gotten an “F” for how they handled various customer complaints.
“While we can always do even better, the BBB numbers are based on a tiny number of customer issues dating back several years, most of which were resolved a long time ago. Everything we’ve achieved is due in large part to the goodwill of our customers, so this is something we care deeply about,” remarked Tesla.