About 5 years after Samsung was forced to recall its Note 7 phones – the famous #notegate – for exploding in people’s pockets, it’s Fitbit’s turn to do the same. The company took the decision to voluntarily recall its Ionic smartwatches.
What happened you ask? Once again, it’s batteries’ fault. Fitbit confirmed they received 78 reports of burn injuries across the U.S. and 40 internationally due to Ionic’s lithium-ion battery overheating.
Of those, there were two reports of third-degree burns and four reports of second-degree burns.
The company made the right call to retrieve around 1.7 million Ionic smartwatches sold globally than risk putting more people’s lives in danger.
Besides the recall, Fitbit advised customers to stop using it immediately. Prepaid packaging will be provided for the returns and refunds of $299 will be given to the affected parties. There will also be a 40% discount code for select Fitbit devices.
Fitbit Ionic was one of the first smartwatches to come with SpO2 sensors but the rough design and limited smart functions failed to drive sales.
One of the injured parties? For more help, you can call at 888-925-1764.
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