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A Tesla App Outage Locked Owners Out of Their Cars

According to an Electrek report, Tesla owners in the US, Canada, Europe, and Asia were unable to connect to their vehicles via the company’s app, while some of them couldn’t unlock their cars via Bluetooth – as they usually do, while some users reported they weren’t able to access their cars at all. Users were affected by the outage for a couple of hours.

Tesla owners alerted CEO Elon Musk via Twitter and he apologized and provided a short explanation for the outage – “accidentally increased verbosity of network traffic”.

According to the report, “The Tesla mobile app is an important part of the Tesla ownership experience. Phones are used as a key to unlock and start Tesla vehicles and Tesla owners can access a lot of controls through the mobile app.”

Among the issues that Tesla owners have encountered include being locked out of their vehicles in 2019, a complete network outage with internal systems being down last year.

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A Tesla App Outage Locked Owners Out of Their Cars
1 Comment

1 Comment

  1. Daryl

    November 21, 2021 at 5:42 am

    There are multiple ways to access and drive a Tesla without a phone. All users are given a backup method – the model X and S have an addition key fob, model 3 and model Y users have an access card(2 actually) which is a backup. They can also purchase a key fob as well so they could have three methods. This is a good reminder to users to carry their backup with them just in case this happens or their phone battery dies or they drop and break their phone. This is a non issue if people would read their manuals..

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