CD Projekt, the umbrella company for Cyberpunk 2077 developers CD Projekt Red, has been known for their gamer-friendly approach. For example, they recently bought into Xbox Series X’s smart delivery system. Now GOG, the company’s digital distribution platform, has released one of the most gamer-friendly refund policies to date.
In an announcement in GOG’s news page, the company highlighted their belief that the store should operate with consumers in mind. To that end, they released their generous new refund policy: “full refund up to 30 days after purchasing a product, even if you downloaded, launched, and played it.”
Downloading games now is generally dangerous territory; although there is the convenience of having your copy digitally rather than physically, most stores do not offer anywhere close to GOG’s refund policy. Steam and Epic Games Store, two similar digital game distribution platforms, offers a refund for games within two weeks of purchase and with less than 2 hours of playtime. Nintendo’s eShop has a no return policy (although, some have reported that there is a one-time refund practice for extenuating cases).
Several online commentators have quickly recognized how exploitable this policy may be. Gamers could, in theory, play a game to completion and ask for a refund as long as they are in the 30-day time period. In response, GOG appealed to its customer’s sense of respect and hoped that they would ethically use the policy.
It’s important for us to say that this update is possible thanks to your respect for all the time and hard work put into creating the games you buy on https://t.co/TiMFdAcy7Z and playing by the rules. We’re grateful for that and encourage you to continue to do so.— GOG.COM (@GOGcom) February 26, 2020
Although it is unknown if people will truly respect the policy is the way GOG is hoping, they do note on an FAQ page that “[they] reserve the right to refuse refunds in individual cases.”