Needless to say, the biggest network providers in the US have shut down their retail stores across the country. Verizon was the first to close down most of its company-owned stores because of the COVID-19 outbreak, followed by T-Mobile.
Several authorized Verizon resellers are open for business, and you can check which of the companies stores are open here. Verizon has said its retail employees will work from home helping customers online or over the phone.
Verizon boss Hans Vestberg posted a letter on the company’s website saying “During this pandemic, we are all being encouraged to practice social distancing to slow down the spread and flatten the curve. Last week, we implemented a work-from-home strategy and are now rapidly expanding it to include more members of our team. As part of our next phase, we are reducing the number of Verizon stores that remain open. However, our customers can still get the support and services they need 24/7 by visiting verizonwireless.com/support/, calling 800.922.0204 or using the MyVerizon app.”
T-Mobile and Metro by T-Mobile stores located in shopping malls have also closed down due to the fear of spreading the COVID-19 virus.
Verizon, T-Mobile, Sprint and AT&T have signed “The Keep Americans Connected Pledge”.
The companies promise not to freeze the accounts of consumers and small businesses unable to pay their bills and lift late fees for 60 days. Wi-Fi hotspots are also being made available to all and no data caps will be in effect. The agreement is in order until May 13th.
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