The dreaded report that announced Fitbit was going to purchase Pebble is indeed true. Pebble has confirmed the news on Kickstarter, where the company had its start, becoming one of the most successful backed-up start-ups. It gets worse: their customers are now left without tech support or warranty.
Pebble wrote on Kickstarter that Fitbit is in the process of acquiring their main assets – intellectual property and software. That means designers and the rest of the staff are out of a job and customers can’t get help for their devices anymore. “One-to-one Pebble support is no longer available” are the words used by the company, adding that “any Pebble currently out in the wild is no longer covered by or eligible for warranty exchange.”
Moreover, if you bought the device from Pebble, you can’t return it (but you might have a chance if you purchased it from an online store). Don’t expect any other software updates, because they’re not coming. That’s not all; Pebble backers who are still waiting for a smartwatch… don’t. Don’t wait, it’s not coming. All the Pebble devices that should have shipped at the end of this year and the start of 2017 are staying put.
There’s one silver lining, though – these empty-handed backers will get a refund from the company. The refunding process will go through Kickstarter and should be completed by March 2017.